| Can my message remain unconfirmed even though my recipient viewed my message? |
Yes. In the following situations a recipient may have read your message without triggering the Mailinfo delivery confirmation:
The recipient is using "Mailinfo Confirmation Blocker".
The recipient read the message while being offline.
The recipient reads his messages in a plain text mode.
The recipient is using an email client that does not accept HTML or does not fully display HTML content or images.
For example, Microsoft Outlook 2003® allows users to view HTML messages without related images.
You have set the Advanced Setting "Do not confirm delivery if a message is viewed for less than X seconds" such that the recipient may have viewed the message for a shorter period of time than the minimum required by the setting.
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